'Sorry it's a shit show tonight', the greeter said shortly after we were FINALLY acknowledged. That should have been our cue to leave. We walked in the door and waited for at least 3-5 mins before being acknowledged. The staff walked by us several times and didn't even take 15 seconds to say we will be right with you. Instead two of the staff talked amongst themselves about us waiting there and where they could sit us. It wasn't until after this awkward conversation that they actually said they would seat us in a minute. We were seated after about a 10-15 min wait which I think is acceptable.
We were brought water and they took our drink order. Drinks came out quickly but after that moment we didn't have anyone come to our table for at least 45 mins time. At this point we were out of drinks and water. We sat out of water for some time. After what I believed to be nearly an hour I got up to go ask if they had started our food yet or were cooking the rice grain-by-grain (jk). They were obviously having some issues because the counter/bar area was lined with bussed dishes. They said our food was about to come out in just 5 minutes so we decided to wait it out. Food did arrive within 5 mins, however it was not as promised by the sign on the table. The sign said it would be worth the wait, but I feel at least half the dishes left something to be desired. They completely forgot the potatoes in a curry (which was highly disappointing but I wasn't about to wait another hour for a potato to come out of that kitchen) and another dish had noodles that were stuck together like a 'noodle steak'. The flavors were alright, but having eaten at many Thai places it was NOT worth the experience we had. I've been to curry places that serve better tasting curries and you are in and out in 10 mins.
Overall, I could maybe look past the wait time if the food was better. I could also look past the food and the wait time combined if the staff was more professional and accommodating. You could obviously tell they were stressed and frazzled, but having some professionalism and trying to provide good customer service goes a long way.
Given this experience, we won't be back...plus there are plenty of other Thai places in Phoenix where we definitely don't have to wait 2 hours for food, especially when the curry is missing potatoes.