I really wanted to like this place, with its highly-reviewed American food and cute signature steer. Unfortunately, the service was sub-par. First of all, service was slow and aloof. They were out of the nightly special (Fish & Chips), but we didn't find this out until five minutes after we ordered. Then, we had to practically hunt down the server to re-order and remind her that we were still waiting for our drinks (this is at least 20 minutes after we arrived). Contrary to the previous reviews, I didn't think the fries were as great as people said they were. The burger was OK but I've had much better for a cheaper price, nothing amazing here. And apparently you're supposed to get your soft drink in a frosty mug? Nope - more a tiny glass with a few cubes of ice (plus no refill offered when I finished it quickly). I know this place is low-key and I know the demands of working in a busy restaurant but come on.... service counts!