Our home warranty company sent these guys out to fix a leak in our ceiling. Unfortunately on the first visit the warranty company would not authorize them to cut into the ceiling to troubleshoot since the ceiling was not wet at the time. I cut in and found the leak. We had Bobby come back out and he fixed the problem for us in no time. There are lots of negative reviews on this company, which made me nervous at first. We had no issues with them and I would absolutely use them again if they sent out Bobby. He is excellent to work with and very good at explaining the situation.