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  • I usually don't review "mall stores" but I felt like this Tilly's really needed a shout out! I was shopping for a watch for my bf for his bday. He lives in a different state than me so shopping for him for a surprise present is a little difficult, because I want to make sure he likes what I buy. After spending a good 30 minutes picking out the best watch I think he will like I checked out. I was nervous that my bf might not like it and asked the rep what their return policy was. He stated that their watches are final sales. This made me super nervous because I was spending a pretty penny on something my bf might not like. I asked if it was possible to exchange the watch if my bf didn't like it. I explained my situation and let him know he lives in a different state and made sure there was a Tilly's by his place so just in case he didn't like it, could he exchange it in Texas for one he likes. I knew it was a long shot and a lot to ask, but the rep was very nice and was able to help me out. He added a note to the receipt and put his name and store initials. This way if my bf didn't like the style watch I picked out he could exchange it for one he liked in Texas. I really appreciate the attention and help Aubryience (sorry I know I spelled it wrong) gave me. He was able to help me make sure this birthday present was wonderful! To my luck my bf LOVED the watch I picked out so he didnt have to exchange it, but I am glad I covered all my bases just in case! Thanks again for the great customer service!
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