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  • Was anxious to try this new place, but it didn't take long to realize there were serious issues with staffing and training, which to me cancelled out the fairly good food. Was seated fairly quickly and eventually got our drink order taken after waiting and noticing other tables in various stages of frustration. That was our server's first and only appearance to the table. The remainder of our meal was spent trying to get the attention of any staff that would return eye contact for the other things we needed for our meal...Minor details, like: -Silverware (none on table, none brought with food, told food runner we needed but had to ask another staff member for) Napkins (noticed I couldn't see napkins at any table). If anyone can eat a Reuben sandwich without needing a pile of napkins, I salute you. Beverage refills. -No one walking through restaurant with a carafe of coffee refilling cups. This was breakfast time. Some type of spread for the bagel that was served dry. No butter, jelly, anything...although they informed us they could bring cream cheese for an additional charge. No one asked us if our food was ok, if we wanted another cup of coffee with our meal or if we were just content staring at cups that were completely dry. I started to get the feeling that I had somehow become invisible. Despite the inexcusable service issues, the food was pretty good. Being upset at the bad service made it hard to enjoy.
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