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| - The more you love, the harder you fall.
I found this place via Google reviews, and decided I needed a cool hair makeover. Made an appointment with Brook, and had the best haircut of my life! I absolutely LOVED it. Not only was it a great cut, but he took the time to teach me how to style it and we had a great chat. I had gone in on a difficult day and he fixed everything! I couldn't believe my good luck.
Went back about a month later, and it didn't go as well. My cut was a little rushed, and not styled well at all. My husband went in at the same time, and his treatment was really odd. They completely ignored him at the door, didn't acknowledge that he was getting a cut too, didn't offer him a glass of water (as they did me) and not a soul made eye contact with him until a stylist (Carrie) brought him back for a cut. It was going okay, but then her kid showed up and started climbing all over her & demanding her attention. Everyone else seemed to think it was adorable, but she kept stopping to pay attention to the kid and my husband's haircut was not what he wanted at all. He was very unimpressed. We had planned on going out for a romantic dinner afterward with fresh cute haircuts, but instead wanted to go home, wash our own hair, and start over.
So, I have to go back to Michigan for a wedding tomorrow, and wanted nice fresh hair so I scheduled a cut a week in advance. Arrived today, 5 minutes before my appointment, and was informed that Brook wasn't there and wouldn't be in tomorrow either (not that it would help me if he were). No call to let me know, nothing. So, now I go to the wedding looking like crap. I realize stuff happens & I hope Brook is okay, but not even calling me to cancel is inexcusable. I planned my entire day around this because it was important to me to look nice for this trip.
One great haircut + 2 crappy service situations = I will be needing a new salon. (Feel free to recommend suggestions!)
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