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| - Let me start off by saying that if I could give this place a ZERO rating I would unfortunately I must settle with a 1 and that is being generous. I brought my bike in for service and made the mistake of saying, in passing, that my wife is talking me into selling it. Next thing I know the manager, who did not even have the curiosity of introducing himself, begins to tell me all the horror stories about this type of bike. This long unwanted conversation ended with the manager giving me a less then reasonable offer on a bike that is in great shape but had been sitting for a while due to my injury, mind you this offer was instant and no real investigation was performed on the bike. I informed this manager that I would rather keep the bike or give it to my kids for that price. Nevertheless, I continued with the repairs of the bike on 1/22/16 after some time of not hearing back from the shop I decided to make a call out to get a status on the repairs and what this might cost. I called on 1/28/16 and was told by the service advisor that the technician assigned to work on my bike was off this day but sometimes comes in on his days off to complete repairs or start repairs on bikes. The service advisor provided me an estimate of the "repairs" that needed to be made on the bike, which I later learned was overpriced, and mentioned that this should be completed in a couple of days. I called to the shop again on Monday 2/1/16 and was told by a different advisor that a new part was needed for the bike and this would take additional five to seven days to come in. At this point, I had enough of this back and forth with nothing being done to my bike and requested that if it was in pieces, it wasn't I doubt they even touched it during this time, to put it back together because I am five minutes away. When I arrived my bike was not ready and I was told that the manager wanted to speak to me. I said No, I just want my bike back and somehow ended up paying seventy six dollars for four spark plugs and half hour "diagnostic test". When I got home I found the new spark plugs in my LUGGAGE BAG! THEY DID NOT EVEN INSTALL THEM
I went down the road to another shop and was informed that I was quoted work that did not even need to be completed on my bike. The other shop completed the work on the same day and for half the price!
If you have the option please never go to this location for anything related to repairs on your bikes and take your hard earned money to another shop.
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