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  • We stopped in one day to find an SUV that we have been looking for. It was just traded in, so they were cleaning it up. We came back later that evening and took it for a spin. We decided to sleep on it as the bank wanted a certain amount down. A couple days later, we decided we'd like to take the dealership up on the deal. We informed them we would be coming in to sign the papers the next day at 6pm. Upon showing up, they had it nicely detailed awaiting us. We had to wait an hour to get into finance as they were working other deals for customers. We told finance before we signed paperwork how much we were told we had to put down. They then brought our deal out to us with an altered down payment (which was cheaper than what we were told before) even though we told them when we arrived what we were told. We then ok'd the deal they had put out for us. We paid the altered (cheaper) down payment and we went on our way. Driving the car for a few days, we found a couple issues with the vehicle. AutoNation gives a complimentary 5 day warranty and you can turn it in with no questions asked with a full refund. I made an appointment to drop it off to have things looked at. I received a phone call that afternoon saying they weren't going to fix any issues on the car as it was sold about 2k under the cars book value with the known issues it had. The rotors were warped and unsafe. We were told they shouldn't have left the car leave the lot in that condition from the sales manager, yet they didn't want to fix the issue. Also, come to find out they weren't going to give me the keys back until I paid them the rest of what was owed to the bank in the original deal. Well, we reassured finance TWICE the night we picked up the car about what we were told the bank came back with and they didn't listen. So, AutoNation wanted us to pay an addition $700 to the $2,500 we had already put down on the vehicle. They put me in a loaner for the evening and I was going to let them know what I wanted to do the next day. After them dicking us around with all of the crap, I was fed up and just told them I didn't want the vehicle. Come to find out, they re-listed the vehicle for hundreds less than what they gave me on the deal. What a bunch of BS. I will never be back to an AutoNation. Watch out and make sure you go through EVERY detail thoroughly!
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