I am frankly surprised how this place can stay in business given their level of customer service. Took my car there today for a wash. The salesman (big burley guy with a beard) tried to pick a fight with me about the package I had chosen. Maybe he was not making his quota and the up sell was not working with me. Outright rude and disrespectful to a customer. So I decided not to have my car washed there and I asked for him to remove the codes he had scribbled on my window so I could be on my way. He refused (this guy was not a "yes" man). Locked my car and went inside to talk to the manager who was very nice and apologetic and offered a free car wash. Manager said they had received a similar complaint the previous day about the same employee and that he would be let go once the GM gets back.
I will never be taking my cars to Jacksons again! Even if they paid me...There are plenty of other choices in Scottsdale.