Doesn't matter which location you go to in AZ. they are all busy. The staff is fun and friendly. There service is great but expect to wait for your order of you with a large group. They have a system there to get everyone's order to the table hot...so timing is everything so the chicken is not dry and cold when it arrives at your table. Be patient it's worth the wait. Kool-Aid is always sweet and tasty..it it's to sweet just order a water and 50/50...but I like it just the way they make it.