The shop is clean and the tech that did my pedicure was fabulous (Tammy) My only complaint has to be that they charge an extra $5 for callus removal (the main reason for a pedicure is to get rid of those rough places without having to do it yourself). She did a fabuous job, the massage was great and her finished work on the polish was really nice. When they start on you they open up a fresh set of implements and I alway like that..