A box was delivered to me from FexEx. I needed to return the item, so I put it back in the box it came in and taped it with the same packaging materials it came with.
Sarah at the Oakland FedEx refused to ship my box because "box is too damaged to ship". There are no rips or holes in the box. It's in the same exact condition that it was delivered to me in. I offered to buy packaging tape and make it even more secure, but she said no, she said there's a problem with the box.
I left the Oakland FedEx, and took the same box to the Shadyside FedEx. They said there is nothing wrong with the box, and it's perfectly fine to ship it. They shipped it with no problem.
Sarah at the Oakland FedEx is either a liar or doesn't know how to do her job.