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| - My angel wife and I moved from Valencia CA, where people are really OCD about their cars' appearance. There, we patronized Soapy Suds Car Wash, where the wash and ancillary services were approached as an art; comprehensive in every regard, delivered professionally and courteously with every square inch of exterior and interior exquisitely cleaned. The friendly, personable guys who washed the cars always received a well deserved BIG tip for their efforts and competence. We have a huge silver battleship SUV and a teeny-weenie red two-seater and often took both cars in at the same time. Being friendly folks, and sticking out like a sore thumb (interracial couple with crazily disparate autos), we quickly became acquainted with the staff and manager, who would come out to say hello and regale us with his jocular comments.
My wife and I purchased a home in beautiful Vistancia. We had fallen in love with the spacious and pristine milieu, our gorgeous house, the landscape, the scenic boulevards, and the friendliness of the all the people we met. But often something occurs to shake one's faith in a decision, and Super Star Car Wash (hereinafter referred to as Sorry S**t) was more than happy to be that something.
Amidst the chaos of unpacking, cleaning, furniture arranging, and the million other things one deals with after a move, my boss-in-domicile (and in life) thought it prudent to clean our dusty, dirty, trip weary cars. Off to Sorry S**t she goes, along with our daughter's new Mercedes. She was met with hard-sell, up-switching, and attitude so characteristic of those employing "sharp business practices". Being a kind person not given to hasty judgement, she gave Sorry S**t a chance. Huge error! The interiors were not cleaned, the wheels were not cleaned, bugs and bird poo were not removed, dirt and grime already present were not removed, and on and on and on. Once I got my head above the water of the incredulous, anger at my beloved's being victim to chicanery made me seeth. She was not given money back, she was told that's what a car wash is supposed to be...no apology, no coupon, no offer to rectify.
If you've read the other reviews, I need not go further. This J.R. fellow's scripted responses to posts are a good signal as to the character of this outfit. Is he supposed to be some manner of CSR or PR person? Must have come from Comcast.
The only star these people represent is a Super Black Hole, sucking your money in with nothing coming out in return. The prudent car owner will avoid Sorry S**t as strenuously as they would the Ebola virus. They evince a competence level rivalling an accountant doing brain surgery. In short, they have no business being in business.
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