The coffee here is actually amazing and so are the baked goods/sandwiches. However, the service was HORRIBLE. My boyfriend and I went there a couple of weeks ago and to start off, the person at the counter didn't even acknowledge us because he was too busy having a conversation with his fellow hipster co-workers. Then after we finally got our coffees/baked goods, I had also ordered a sandwich which came with a side of salad. My boyfriend decided he would try the salad and after one bite, he discovered a blonde hair in it. So obviously, I went up and showed the server the piece of hair found in my salad BUT instead of being apologetic and offering to replace the item, he proceeded to take out the hair and reply with a snarky "well, there you go. Its out" and I stood there waiting for him to say something else. After getting no response from me, he finally took my plate away (saying nothing; no apology and no eye contact) When he FINALLY brought it back, to my surprise..he brought my half bitten sandwich back on one plate and a new salad on another. Talk about RIDICULOUS. The least you could do is make me another sandwich out of courtesy and apologize... but no! The bearded fellow obviously knows nothing about customer service and working at a cafe. The place had a great vibe but don't think we will be returning again because of our horrible customer service experience.