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| - Overall, not a pleasant experience, but I'll start with the good points first. Both the appointment coordinator and the water specialist were very nice and knowledgeable, and I never felt pressured to buy something. But, I'm suspicious of Kinetico's relationship with Home Depot.
We were looking for a replacement reverse osmosis system and after some research identified a GE product as a good value - the GE product is sold at Home Depot. There is a limit to what we wanted to spend, and we never considered any Kinetico products in our research. But before ordering the GE product, I wanted to know the cost of installation. To make a long story short, I learned that Kinetico is contracted with Home Depot to install water quality systems in Las Vegas for Home Depot customers.
The Home Depot rep that I spoke to knew I was interested in a GE model. When Kinetico called, I also informed their appointment coordinator that I had a good idea of what I wanted to buy, and was interested in a quote for installation. Yet, neither of them could (or was willing to) simply give me a quote in person or on the phone. Instead, obtaining an installation quote required a Kinetico rep to come to our house to present their products. But when the water specialist came to our house, she didn't even need to inspect our system in order to estimate that total price - product plus installation - would vary greatly (between $570 and $1,870) depending on whether we purchased a premium Kinetico system or some other brand. She then spent 30 minutes explaining to my wife the various features that make Kinetico superior to other brands.
If an estimate can be given prior to a visual inspection, then I don't understand why the quote couldn't have been provided on the phone by Kinetico, or even by the Home Depot rep. Both Kinetico reps also inquired about my water softener system, and I perceived they'd like to make a sales pitch about their water softeners, even though I only expressed interest in a reverse osmosis system.
I am more frustrated with Home Depot than with Kinetico, because the Home Depot rep knew specifically what I wanted; he saw a picture of the GE brand that I was interested in actually buying, but he sent me down this path with Kinetico. Nevada law defines a "bait and switch" as an offer to sell goods which the seller in truth may not intend or desire to sell, accompanied by . . . requiring other sales or other undisclosed conditions to be met before selling the advertised goods. I'm not easily baited, but the whole experience makes me wonder how many Home Depot customers ask for installation quotes for water products made by other brands, and then ultimately end up buying Kinetico products instead.
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