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  • One star because negative stars is not an option. I can't begin to explain the level of indifference and lack of customer service I experienced at this place. It started with them letting us know that they are out of the complimentary lentil soup and I asked if they can provide us with hummus plates which they agreed to so I didn't mind and then it all went downhill. The following are the issues we had during our experience here: 1. They gave us hummus with no bread to eat it with and we didn't even get the opportunity to ask them for it 2. We ordered 4 burgers, which were mediocre at best and that's just me being nice. And one did not have a burger bun but rather was on pita bread and when asked he had the audacity to ask us what is wrong with it. 3. Once they brought the food they did not bring any utensils and after 10 mins of not being approached we just walked up and got our own utensils 4. The steak sauce on the table expired months ago. 5. The food was awful, borderline inedible 6. They never brought our drinks out after repeatedly being asked and we ultimately just cancelled our drink order 7. Rather than offering to give us a discount for the unacceptable service they seemed dumbfounded when I refused to pay the full amount. Being in a business where customer service is your first and utmost priority, I'm surprised that they had the amount of business they did and are not out of business. When a customer walks up to you and tells you the food was horrible and he can't not eat it and your response is yea I know, you know you are in the wrong business. If you are in Phoenix and trying to find a place to eat and this place is your only option do yourself a favor and go to sleep hungry.
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