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| - I love U-Swirl, but this particular location is in a not-so-good neighborhood, so that kind of brings it down a notch.
Pros: It's self serve. There's lots of variety when it comes to the flavor of the yogurt as well as the toppings. The place is clean and the decor is nice. It's refreshing to step inside, but for the most part that only accounts for hot days. They have a frequent Swirler card. If you buy 9, you get the 10th free. When I bring my friends, they count them as a stamp, which I love!
Cons: This place is freezing! I realize that comes with the territory, but if I come here on a cooler day, I struggle to keep still. I can't even have a seat inside. The seating outside is terrible! Again, I realize that comes with the territory because the surrounding neighborhood is not so great, but you would think they could try harder in preserving their tables. They're dirty, graffiti is etched into them, and some of the umbrellas are missing. I also don't like the customer service I receive here. The cashiers act like their customers don't matter. I often have to wait five minutes for someone to actually show up at the register because both people working are in the back and don't immediately come when I call. During this time, my yogurt continues to melt. I also think they could do a better job with keeping their toppings fresh. They aren't covered and often times are stale.
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