I'm a fan of the website but this store leaves a lot to be desired. I went in today, there was a handful of customers and I had to wait 10 minutes for one of the staff to pull a jump drive off the wall for me behind the counter so I could take it up front to pay for it. One guy actually walked by and I said "can you just grab that jump drive for me?", he tells me "I'm busy with a customer" and keeps walking. Seriously, it would have taken 3 seconds for this arrogant jerk just to stop, pick up the drive and hand it to me. Some of the worst customer service I've ever seen. After 10 minutes I had to politely interrupt a guy having a painful discussion with another customer to just grab the drive for me...to his credit he did it with a smile. There can be some good deals here but in my 3 visits the service has been pretty bad all 3 times...just as easy to use the website (or another store).