Made reservations for Saturday night well in advance and requested Denise (our fav server). It's a little hit or miss with the servers so we try to always get her section. Came early and waited at the bar for a bit. Bar wasn't as busy as usual. Was steady but not like the usual craziness there. One of the drone hostesses sat us ... at a table in the bar area and not in our servers section. It was loud and well, it just sucked. We told hostess we would really rather wait for a normal table in a quiet section with the server we requested. We were told 30 minutes, grabbed some drinks and sat outside. Jennifer that works outside was really congenial and smiled and was courteous unlike the rest of the hostesses. Waited... waited. 30 minutes went by, then an hour. Spoke to hostesses who were totally unaccommodating said we still had to wait. Watched a walk-in couple come in and then promptly be seated in the section we requested. Wtf? Went back the hostess who gave us a blank look and got manager. Think that's when they realized they forgot about us and gave someone else our seats. So needless to say hour and half later no table, no food. Only crappy over priced drinks from a bartender who clearly didn't want to serve us. Vince the manager offered, after we'd already paid of course, to take care of our drinks. Also offered us a to go order =\ So I guess they at least tried...No thanks. While in the middle of our conversation another couple came in and interrupted him... he left us mid conversation standing there and chatted with them. What the hell? We just left and no one stopped us. Really surprised! We used to eat here pretty often.
Over all a totally awful evening... at t-bones anyhow. Went over to Vinter Grill and had a nice dinner there instead.
Love server Denise here and food is great. Rest of staff is unaccommodating and just plain rude. A shame because we really like this place. For price you pay its just disgustingly unnecessary. We are working parents so we don't get to go out often so its pretty disappointing to receive this kind of service.
Time for a new restaurant.
***Ok part three of our T bones journey (a month later). My husband was jonesing for t bones and I begrudgingly let him give it another shot. He called, made reservations and explained our last catastrophe. Dinner was good. We again didn't get the server we requested but just gave up at that point. Had a nice dinner and when the bill came the manager comped it. So at least they seem to want to keep their regulars.
I really appreciated that and we may be back.