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  • Yesterday I received a facial at Massage Envy in Strongsville, Ohio for my birthday and was very disappointed with the treatment. The facial burned my face and my Esthetician was very rude and talked throughout the procedure. I was especially displeased that she was degrading to me about my current skin regimen and judgmental about my current products used. I did not enjoy my experience and when I expressed that at the check-out instead of addressing my concerns they asked if I wanted to buy a membership and the products used in my session avoiding my concern all together. I would hope that when someone is spending $75 dollars on a treatment the client leaves happy and relaxed and neither of those were the case for me. I was very disappointed in Massage Envy and would not recommend anyone getting a facial there.
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