I love this place! I live out of state and recently called Elizabeth Arden for a gift certificate for my mother-in-law for Mother's Day. I have done this annually for her for several years and she had always loved the service. I must admit that I was going to go to a less expensive place this year...cut backs and the economy. After reading reviews online, I selected a nail spa close by. The service was really horrible on the phone. I can only imagine what it would have been like in person. I ended up not purchasing a gift certificate from them and instead coming back to Elizabeth Arden again. Yes, I spent twice as much for her mother's day present...but I would rather pay double verses deal with poor service and questionable product. When my mother-in-law comes here she is always happy and feels pampered on her special day. And they really do gift certificates well. I will not shop around again!!