They were horrible. The office staff was rude and Johnny the tech was a liar and thief the second time he came out. Mind you the second time was 3 days after the first. The second time he stole the Blower Motor mounting bracket and told the Warranty company that the reason he didn't fix the blower was because there wasn't a bracket. Funny how 3 days before there was one for the Blower Motor he put in. Dates of disservice were 07/03/2103 and 07/05/2013. It wasn't till 07/09/2013 that another company came out and actually fixed it. Their piss poor service ( if that is what you want to call it) only put my asthmatic wife and special needs Brother in law's health at risk. Avoid this guys like the plague they are.