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| - My five year old was just was diagnosed with amblyopia on July 15th and was give a presciption for corrective glasses. I had her prescipt filled at Costco but they would said it would take 7-10 business days to come in. Her doctor recommened to have her wear the glasses immediately to help with the corrective process. We had a trip to Vegas plan on the 18th, so I looked into getting her a pair in LV during our stay.
I can across Eyeglass World online and of course looked for Yelpers for their experience and imput. I read most reviews for N. Sahara location, and they all seem very negative. I was leary to make a trip to the store. I called ahead first, being a newbie to the whole eyeglasses thing, and I got Kate on the phone. She was very pleasant and answered all my questions. I still had my doubts, so I called a few other places. I decided to call back EW and confirm the prices and options. Kate answered the phone and remember me from the day before. She was very patient and understanding as she went through the whole process with me once more.
We arrived late on Saturday almost closing time. Kate was very sweet and addressed all my concerns. She made my kids feel very confortable. We order the lenses and she said the glasses would be ready on Monday. Since we had scheduled to be in LV all week, not a problem. We return on Monday to pick up the glasses and David helped us adjusting the glasses (we took advantage of the 2 for 1 deal for $79.00), and he was very patient, as my daughter can a little shy.
A few days later, I noticed my little one was not wearing a pair that was to be her everyday set. I asked what the issue was, she simply said she didn't like them. With much trepidation, I called Kate and asked if we could exchange. Thinking this may be an issue and I would have to shell out more money. I had the ones she wanted in mind (Spongebob Squarepants, yes I know) and Kate replied, No Problem, come back later today and I will have them ready for you, WOW! We returned and with a big smile she had the ready and had us on our way in less than 30mins.
I was there three times for a total of 1 hr and 40 mins.
The store is definitely not in the most desired location, but I as I'm not looking at the area to live in, just to get some eyewear. The store was clean and fully stocked with low to high end frames. Most importantly, the staff was very knowledgable and extremely helpful and friendly.
My kids had a really good experience and they had no issues going back each time. I def recommend this particular store. Ask for Kate or David, these guys are AWESOME!!!!
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