Perhaps Gratitude Cafe has found and read their previous Yelp reviews? I stopped in here yesterday for a pot of tea and I must say, no complaints on service from me whatsoever. As a matter of fact, it's some of the best service I've ever gotten in a cafe.
We were greeted quite pleasantly by one of the staff who asked us to sit wherever we liked. When we said we were only here for a drink and not for lunch, she brought over the tea menus and waited for us to make our selections. Each of our teas came with its own pot and she came over about 3 different times while we were chatting to see if we needed any hot water refills.
It was a lovely afternoon! Maybe I caught them on a good day? I'm keen to go back now and see if they can repeat the experience (and try the food!)