I've been to the CPR in scottsdale at the Talking Stick shopping plaza (and wrote a review for it as well) and I was blown away by the service. This location? Not so much. I took a galaxy s5 in for a screen repair. IT WAS $225!!!!!!!! My iPhone costed $97 last time. The guy at the counter said it would be about 40 minutes to an hour, so I went to the sushi place next door. He called me about an hour later to ask me if I had problems with my home button and I said no. He then told me he was trying to fix it and it would be another 30-40 minutes and that he would call me when it's done. 40 minutes go by and it's 7PM. I realized they close at 7PM so I closed out my check and walked over. It was 7:05 EXACTLY and the door was locked. I knocked on the door several times pretty loud and no answer. No answer on the phone either. I finally called the next day to see what had happened and they just simply told me yes, the phone was ready. I was pretty upset at this point because I didn't have a car and didn't live in downtown. I just happened to be in the area so I fixed my phone there. It was VERY inconvenient to have to find a ride to central PHX to pick up my phone. Especially since I was traveling that day and had to be at the airport. I asked the gentleman at the counter why I didn't get a call when it was ready and all he could say was "I called you earlier and said it would be 30-40 mins." I was expecting a call when it was FINISHED so I didn't have to wait in the empty, bland store. All I got was a sorry. The last place gave me a free tempered glass screen protector. I gave it 2 because the screen did get fixed, but for a very hefty price and terrible customer service.