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| - I'll start this out by saying I did not have the opportunity to use them, so I cannot comment on the actual service of this business, but after the experience I had with them, I think it's atrocious this is a 5-star company on Yelp and decided to share my short experience with you all. I've been planning my sister's bachelorette party for months, and I'm down to the details now, so I've been calling car services all week to surprise my sister at the airport by hiring her a car to pick her up. I called and spoke with a woman, who clearly felt she needed to look down her nose at me for no reason, and asked her for a quote. She gave me the pricing, which I will say was fairly priced in comparison to the other companies I've called.
Here's where the issue started - I mentioned I was considering hiring 3 cars for service to and from the airport for all the girls arriving, and also possibly hiring a limo one of the nights we are there as another fun surprise. I asked if there was a chance they could give me any kind of a deal since I would be hiring several of their cars that weekend. She interrupted me to say that their company had the best prices out there and there's no way they would give anyone a deal for any reason. I began talking again just to say I was just asking and was confused by her aggressive answer, and she interrupted me again to give me the party line and then condescendingly tried to explain what goes into the pricing of their vehicles.
At this point, I was pretty steamed, so I interrupted her and as calmly as possible explained why her demeanor and condescension was offending me. She then offered me what could have possibly been the worst apology in history, basically saying she was sorry that i was offended by her innocent words, with severe insincerity in her voice. Almost immediately after that comment, I decided that I should at least let her supervisor know how incredibly rude this woman was, and as I began to ask to speak with them, she abruptly hung up on me.
I wish she had given me her name so I could put it in this review and maybe something could be done about her, but she did not. I'm so offended by the horrible attitude she had, that it's put a bad taste in my mouth about this company and I don't think I'll be using them at all. For a company that has "Service" in their name, they sure haven't done a good job training their customer service staff. I hope the owner can figure out whoever this horrible woman is and get rid of her before she drives away all of their potential customers.
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