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| - Wow.... Just WOW is all I can say. Do I even have to give these guys a star? We have had issue on top of issue with this store. I believe in second chances but even after their THIRD chance.... joke is truly on us. Refurnished our house with a new baby on the way and all this place has been is added and unnecessary trouble.
Everything started out fine. We got a washer and dryer from here about two years ago... NO issues.
Couple weeks ago... Open a credit account with them so that we can get everything we need at once to move into a new place. Ordered a new W&D and a 60 inch flat screen. I was told IN the store, "You'll get an email two days before to confirm delivery." Got that email... Email says "We will contact you by phone 40 minutes ahead of scheduled delivery."
We. Never. Got. A. Call. When my fiancé finally did get a call, it was the delivery men stating they were "outside" and would only wait 5 more minutes before leaving. I was on the other side of town picking up our 7 year old son. I called the delivery man back and politely stated that we were under the impression we would have a 40 minute heads up. They, now, (Not-so-politely) said they could wait "15 minutes". (I needed 30 to get home.)
I immediately called HHGREGG customer service and filed a complaint. The lady I spoke with was nice. Said she would call their supervisor and figure it out. After about 7-8 minutes on hold, she assured me that they would be there within 15 minutes of my arrival home.
I get home and 10 minutes later the delivery men show back up. I walk outside, (keep in mind - 8 months pregnant and with my 7 year old) to two men smoking cigarettes as they greet me, almost undressing me with their eyes. (They are very lucky my fiancé wasn't there for that.)
They take about 15 minutes to get the washer and dryer upstairs, knocking it all over freshly painted walls. (I'm sure it's not an easy job to move that heavy stuff, but it's your JOB. Please try a little harder.)
THEN - they try to get me to sign for the washer and dryer. Ask them where our TV was... said "We don't know anything about a TV." I asked to see their delivery instructions and sure enough... the TV was on there. They pulled the TV off the truck and stuck the box in the middle of my living room floor. (I was under the impression they would get it out and set it up - but I guess not.)
Signed for it and they left. Was told "We need 5s on our survey, please." Awesome. I'll do you a favor and just NOT take it because there's not a score low enough for the service we received.
To top it off.... We went BACK and ordered a new couch. Set up delivery for a time that we would be home. They brought HALF of our couch. Said they "forgot the other pieces". I'm sorry.... WHAT? How do you forget the product you're delivering? So we had to make sure someone was there AGAIN today for the rest of our couch to be delivered by more unprofessional and seemingly improperly trained young men.
When we pay these items off, TRUST ME, when I say we are cancelling the store credit card. We absolutely WILL NOT purchase from this HHGREGG or ANY HHGREGG ever again. Nor would I recommend any of my friends, family, or reviewers to do so. Spend your money elsewhere. Even WalMart has better customer service. Purchasing from here is just an expensive headache!
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