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| - Sadly, we had to reach out to DNS for an emergency board up last night. Our daughter's home had been broken into, via her sliding glass door. The door was smashed in and we needed help.
Because DNS had good reviews, we reached out to them at approximately 6:45 pm. We spoke a gentleman that asked that we text him some photos and he would get a s price and a board up. Naturally, we were stressed. But because he answered and sounded as if he were taking action to resolve this, we felt comfortable in knowing that help was on the way. Unfortunately, we were wrong.
After having gone back and forth with several texts, regarding cost and location, we had not received any follow up for two hours.
I reached out and said "it has been two hours." To which the individual responded "Call Kelly's!!!!" (Yes with 4 exclamation marks). My comment was "It took you two hours to let us know?" His reply: "As they will board up in 30 minutes."
WOW~ What a disappointment.
What was already an unfortunate incident, had now escalated into a really stressful situation. That is, until we called Kelly's Glass Service! Wow, Jerry the service technician answered the phone, got our address, and was on his way within minutes! He followed up with a courtesy phone call to alert us of his distance and estimated time of arrival.
Kelly's go there, did the board up it was finished at 11:00 pm. And Jerry did it with a smile!
So, take the DNS advice: "Call Kelly's!" Do not waste your time with DNS.
Sorry, we typically like to find "something" good to say, but in this instance, we just cannot!
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