*late post*
My husband and I picked up our rental truck on August 20 for a move from Arizona to California.
We got the truck we reserved online and customer service was very fast and polite.
My biggest complaint was the lady who did the inspection spent all of 3 minutes doing a walk around looking for damage. She didn't go over anything in the cab, how much fuel was in it, if the lights worked, etc.
We left the next morning at 2am and not even an hour into our 15 hour drive, my husband was pulled over due to having no tail lights.
The police officer was very nice and did not give my husband a ticket.
Had the lady done a proper inspection, she would have known the lights didn't work, and we wouldn't have gotten pulled over.
Granted, we should have asked her to do a more thorough job, but on the other hand it isn't my responsibility to tell someone to,do their job...
Very frustrating.