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| - First off let's say this... Hotwire's price for this "6" star resort was the same after the 3rd party booking charge as if I booked it myself. If I had known that I would have not booked because I was a little scared going here with some of the reviews. Sounded like a really nice place that just wasn't maybe run so well.
Anyway, I always give the benefit of doubt and typically get excellent service because I smile a lot and like to talk with people. That said, I went in with an open, but guarded opinion. Here we go...
$25 a night resort fee (knew after hotwire booking, $17 valet charge (DON'T valet, the self park is 20 yards away and the entrance there is even closer to the rooms), check in professional and okay but not overly welcoming, room... Here's where the real problem starts...
Definitely didn't believe in the 3rd party booking, give em crap, room theory until now. Room by the pool, not bad except loud pool music into room all day and live, even louder music and booming base into room at night until after 9:30pm. Not a romantic evening. Then speaker music after. I called at 11 to ask them to turn it down. I got a very polite apology and a yes sir, 3 calls later I still don't have music turned down. Then, at about 1am a bunch of drunk partiers crash the pool, except wait!, the pools are open 24 hours! Now if this vas Vegas, cool! But it's not and an "ultra high end luxury resort"' should be able to control pool noise. 4 calls later (3 am now) I finally hear them leave the pool. Asking for a new room in the a.m. they want to put me one building over, uhhh... No. Finally I have to tell him for the tenth time, I want QUIET! I don't care if it's a room up against Camelback mountain, QUIET! so I finally get a room in the back of the resort, next to the dual a/c units and a patio and patio furniture covered in bird poo and pine needles from the tree directly above. The whole section of rooms here were empty so if I was put 3 rooms over I would have been at the end of the building (no a/c noise, no trees for needles and bird poo). Seriously Montelucia, your people, while polite just don't get it. There's more, but bottom line, there are 3 or 4 obvious, no brainer policies that could be implemented here to make this a great resort but I had such an awful experience that I will never be back to see if they're ever implemented.
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