Purchased my first RV from Orangewood about 11 months ago. Experience with this company has been infuriating. My wife and I found that we do love going out in the RV so we have now traded in our original unit on a much bigger rig; but NOT with Orangewood. Had one good service experience with Orangewood; but overall from sales response once money was received to dealing with service and the timeliness of service the experience was very poor. Salesman actually lied to me initially but since it was a comparatively small variance of about $150 that would have caused a redoing of the finance work it was let go but not forgotten. The General Manager got involved and did try to make things right but service continues to lack response. Wait time to get service scheduled is very slow but getting the actual work completed is even slower. First reaction service has is to deny the issue, then to point the finger somewhere else if they can, and finally to threaten you with a cost that should be covered under terms of warranty. To make it worse, all follow up communication had to be initiated by me. It took way too much effort to get anything accomplished.
Our first dealing with new company at the RV show with my trade in and purchase has been very positive and I sincerely hope they will provide a better customer experience than Orangewood.