My husband and I did the Ultra Vegas Tour for our anniversary. I booked online and then called to comfirm and make sure everything was correct. The gal I talked to was extremely nice and professional. The limo was about 5 mins early, we didn't have to wait at all for him. The driver Jim was very professional and helpful about getting to the shows on time and was really nice when my husband wanted to chat him up. We asked him if he dirves a lot of celebs around and he said yes, but he enjoys the everyday people like us because we are so much more interesting. Our next Vegas trip we definitely are going to use Presidential for the airport and anything else we need!