| rev:text
| - This is a follow-up review for Cafe 87.
The manager emailed me after my last review and investigated the situation that I had explained and let us know that the service we received was absolutely unacceptable and said he would comp our meal the next time we came by.
We stayed at Fort McDowell on 10-7-17 and as usual we are very happy at the hotel,nice room, nice Linens ,nice stay.
I emailed the manager in the morning to let him know that we would be coming to the cafe and could we have our meal comped, he responded immediately and let us know to notify Adam Warren, the manager at the cafe that morning and everything would be taken care of and it was! Both Adam and the waitress were very inviting and friendly and made us feel welcome, acknowledging our complaint on our last visit.I did notice that the hostess that was there the last time we came was also there along with another hostess, both of them are not very customer-oriented and I feel that is the only problem that Cafe 87 isn't realizing, your front of house is your first impression and the most important one. Both of them were not engaged with customers, standing around looking at the television, when we left, both hostesses were leaning and sitting near the entrance talking to each other, not acknowledging us when we came in or when we left. I did mention this to Adam. Otherwise, everything was wonderful, the food, the service and we will let you know, you have officially redeemed yourselves, thank you, you will see us again soon. Delicious filet for the steak and eggs and my husband loved the chicken fried steak!
|