TLDR: if you don't want to honor coupons, then don't put them out.
Some friends went the other night and said it was good. Gave us a $6 off coupon they used. When we went to pay and gave the coupon, our server was "oh sure let me go apply it", but the minute he mention it to the manager, the manager was visibly upset. Started just spewing excuses as to why it couldn't be used and ended up with "you have to print it out". Really?? In 2015, and with a web coupon your store put out, one of the stipulations to claim it is you have to print it out prior to going? !
When my wife pointed out that wasn't written anywhere, he seemed to have given in and looked at the coupon but noticed it was expired and says "it's expired". My wife opened the wrong one and while she's trying to find the current one, he repeats it's expired and runs off.
After a few moments we find the current coupon, give it to the server and he goes off to find manager guy again only to return and say now it can't be used because it wasn't printed. He was so embarrassed and apologetic because everyone knew the manager was grasping at excuses to be a sleaze about it. I was going to just take it out of the tip but that wouldn't have been fair to a good server. I just hope sleaze manager didn't pocket the tip instead.
All I can say is for $6 on a $100 bill they lost everyone at the table as customers and probably everyone we know.
The food was ok. Not amazing by any means but not terrible either. 4-5/10