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  • I will NEVER go to SWISS CHALET Again! We ordered the family meal with the ribs, and it was terrible. It was most likely under a heat lamp to long, our chicken was burnt and the ribs very dry. Feeling ripped off, we called and spoke to Ram, and he told us he was sorry and granted us a $25 credit toward another meal. Well, when we decided to cash in on the credit today, the female manager told us no Ram works there, and rudely told us there was nothing on file, as if we would make this shit up, who does that? Especialy not for $25? Come on? Furious, we told her where to go. She even went the extra mile to call us back and insist it was not her store that it was one in Whitby. When we know it was this location - my credit card statement says Ajax.. I guess, she was seeking an apology and it was more important for her to be right (which was the bigger issue I guess) than my initial complaint about the food. What a response? Terrible experience - food, dining, and customer service. Good Luck!
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