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| - Be aware of these folks, they will do " power clean" which a handy man with Home depot rental machine can do it for pennies, I was driven by the positive reviews that was posted on Yelp, they actually used it to drag me into their mud,
I got a house and installed around half of the flooring with brand new travertine, the old travertine had a lot of pits, scratches, and look dull, I was advised to hire a company to fix, hon and polish the old travertine instead of removing and replace it with new one, I got several quotes for that, from Baker, Qoit, Hank, and few others, Baker was by far more expensive than others by about 30% and I didn't even look at it.
all of the companies agreed on using lower grid to buff out the damaged layer of the travertine, and would go with higher grid to to finish up with desirable shiny looking, Baker opposed that idea and started talking bad and negative about other companies, as they would rip my money off and damage my floor, after several phone conversations, and a promising to make my floor in excellent condition, and their positive reviews, I agreed to hire Baker despite his high rate, That was my huge mistake.
After finishing most of the Job, I noticed that the old Travertine still rough, dull, full of pits, scratches, almost the same except it was little shinny, a week later it lost its shine.
I contacted Baker, they changed their wording, now they are saying the my travertine is low grade, and can't be fixed, so why you didn't say that from the beginning? I was already paid $5000, and they stepped out of the job before completion, requesting $3000 more.
After that I called couple contractors to inspect the property, all of them stated the same, the old travertine need to be redone, it is a long process to hon with lower grid, to remove scratches, then gradually go with higher grid to bring the natural stone to its natural beauty and shiny,
After paying $5000 I have to pay again for the job to be redone.
I complaint to ROC, they was not very helpful, they advise me to file civil case, Baker brought a contract that I never agreed or signed on, the contract state, that scratches may not removed, and would not be buffed. pits and cracked are not included, so why I'm paying thousands of dollars if my travertine would be the same
I'm going for lawsuit. and I will keep you posted.
Please read their contract well before you sign.
I'm also trying to insert photo but can not know how? for the project before and after
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