I go to zips every Friday and spend over 50$ every time for the last two years. Tonight I had a bone in my food that shouldn't have been there ! This is the craziest story ever. I got the pepper jack focaccia. The bone was the size of a tooth pick, seriously no joke, I asked to send it back for a new one. The assistant manger mike came over and said he would make it right. He came back with two options. Option number 1 a five dollar coupon but I still have to pay for the sandwich I sent back. Option 2 he could take it off my bill but if I want a new one he would charge me for it. WTF! Seriously I almost ate a bone the size of a TOOTHPICK !!! I asked to talk to a different manager, so Alexis came over and said sorry sir this all I can do. All I wanted was for them to take it off my bill and give me one that had no bones for free. I could of choked on this bone and died.