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| - My brother and I rented a two-bedroom apartment at Madera for one year. We immediately loved the layout of the unit. Especially liking that the bedrooms weren't right next to each other as we work completely opposite shifts and it's nice to have some peace and quiet.
In our one year of living there, we had many maintenance issues of which they were very slow to repair. I understand that every place is going to have something go wrong but here's what we experienced:
The water heater busted and we didn't find it until after-hours. It leaked through the wall, soaking everything we had in the closet on the floor, causing the markings on one of the boxes to dye the carpet red. Because my boyfriend knew how to drain the heater, the maintenance man did not want to drive back to the complex to fix it! Ridiculous.
I called and reported mold in my shower walls. No one responded. I called again and got a snotty response from the manager. When they finally showed up, they busted out the walls and found tons of mold! Could this be why I always had a sinus infection? I don't know.
Our washing machine made an incredibly loud banging noise every time it ran and sometimes it wouldn't stop spinning and would literally spin all day long while I was at work. By the time I got home, my clothes were rubber. LOL It took three calls to get the banging noise fixed and they never did fix the spinning issue. What they can't replicate, they won't repair. And they certainly won't give you a new one.
I decided to part ways from living with my brother and wanted a place of my own. I wanted to transfer to a one-bedroom apartment at Madera. Was this possible? Nope. Because they would only hold the unit for me for one week. I am anal, OCD, whatever you want to call me - and there is no way I'm waiting until one week before moving day to take a chance that there MIGHT be an apartment available. Plus, on top of this, they wanted to charge me a transfer fee for moving.
I ended up finding a great place elsewhere for less money. My brother and I both moved out of the place early but paid for the remainder of our lease in full. We turned the keys in a day early because we both had to work all day the next day and would not have been able to turn in the keys during their business hours.
Guess what? Madera sent us the final bill charging us for carpet cleaning (we don't even wear shoes in the house)! In all the places I've ever lived, I have never been charged for carpet cleaning. And get this, you'll love it - they charged us for turning in the keys early. Are you kidding me? When we called to dispute the key charge; they refused to remove it. So we paid for the carpet cleaning minus the key charge. And Madera sent us to collections.
Don't get screwed. There are plenty of other nice apartments out there.
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