| rev:text
| - Frankly, I am very surprised to see all of these good reviews about this place as my experience here was quite the opposite. My car was pulling to the right, and the check engine light was on so I took it there and they told me my car needed intake manifold gaskets, and lower control arm bushings. they said the check engine light didn't have any codes so there was nothing wrong with that, and I could bring the car back the next morning because they needed to order the parts, and they could have it ready by noon. I dropped the car off in the morning, and since they didn't bother to call me I came back at noon. guess what? It wasn't ready..I asked how is my car doing and he said "oh great we have it all torn down, it should be ready by 3 oclock. ok I came back at 3 because again they never bothered to call and tell me it would not be ready when they said it would be ready. It still was not done until 5PM.. I figured well ok stuff happens no big deal.
Then a few days later I noticed the engine was smoking and I smelled oil burning, so I took it back. They said they didn't get the gasket on right and they would fix it for free. then a few days later I noticed a loud metal noise when I go over bumps like something was loose under the car, and again the check engine light was on, so I took it back again, and they said I needed the lower control arm replaced because they only replaced the bushing to try to save me money, so I had to pay another $300.00 on top of the original $1500.00 I just spent. oh well just get it fixed I don't want to have to worry about it.they still didn't know why the check engine light was back on again, so they reset it for free. wow that was very nice of them ya know..they never called me once not once and it was never ready when they said it would be ready.
a week later the check engine light was on AGAIN so I came back, and they said I needed a new gas cap, and also the reason the car is pulling is because I need new rear brakes, so this cost me another $400.00 to fix.
Then a month or so later it was leaking oil AGAIN so I took it back AGAIN. now they say I need a new oil pan gasket, and this will cost $550.00. and I could drop it off and pick it up by noon the next day. This time I learned my lesson so I waited until 1PM to call them and guess what it wasn't ready, they said it would be ready in a couple of hours.no call from them so I went there and they apologized and said they would get me a rental car for free. ok they got me a rental car, and I picked up my car on Saturday and left the rental car with them. then the rental company charged me $200.00 for car rental! they said they have no free rental agreement with superior tire, they just gave me the discount they get. FREE? NOT! they also said I rented the car for 3 days not just 1 day, because the car sat on the lot until Monday before they returned it so I had to pay for 2 extra days.
at this point I was pretty fed up so I posted a review here on Yelp about it, and the district manager, Shane called me and said he would take care of everything, and refund my rental car fees if I took the post down. I agreed and he did get my money back to me, and offered to have another store look at my car, as I explained to him the bad service here. Thanks but no thanks. now guess what the car is now leaking oil AGAIN, worse than before, and it STILL pulls to the right. so all in all I went there 8 times, spent over $3000.00 and all I got was a shiny new gas cap. I called Shane again and told him this car still leaks oil and he did offer to have another store look at it but you know what? Id rather take it someplace else even if I have to pay to have the work done again, at least that way it might actually get fixed right, and I might even get a phone call from them to let me know when my car will be ready.
and one final note, shane said they probably were very busy, and didn't have time to call me, but you know what? they didn't look busy to me when I was there, they were playing video games on an Ipad.....be warned do not take your car to these guys!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)