I booked a car through AMEX Travel, and at the time, I appreciated Advantage's lower prices compared to other services. On the day of my arrival in Phoenix, I arrived later than my original pickup time for the car and was told they released my reservation because I didn't pick up timely. While I understand Advantage's biz reasons, a text to me asking to extend my pickup time would've been appreciated and a good biz practice. The new quote for my rental reservation doubled to more than $350 for three days. I told the young man I'm not willing to pay that. He came back with another quote and I again told him I'm not going to pay that amount, and Ubering during my stay in Phoenix would be cheaper. He said he'd ask his manager to lower the quote. He came back with a more reasonable quote but still about $50 more than the original quote I booked through AMEX Travel.
I applaud the young man who helped me because although I was irritated by the higher quote, he remained calm and professional. I suspect he was simply following the biz practices Advantage has instituted. So an extra star for the young man who remained calm and handled the situation the best he could.
I won't be renting from Advantage in the future.