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  • I visited this Johnny Rockets location on the night of a nearby hockey (Coyotes) game. They had posted signs on the front door that the restrooms were only for customers which I thought nothing of since I planned to have dinner there. No one was at the front to seat people when I walked in. I looked around and saw that the 2 people I was meeting were not there yet and headed to the restroom. About halfway to the restroom, I was approached by a girl (who I later learned was the hostess, Agnus). I explained that I was waiting on 2 people and was going to use the restroom. Her reply was that the restrooms were for paying customers only to which I replied that I WAS going to eat there. Her response was, "a lot of people say that". Well... needless to say I was seriously upset and essentially told her I was going to use the restroom PERIOD. When I came out I took a seat at the counter and a few minutes later the 2 people I was waiting to meet walked in the door. After our meal (I needed some time to calm down), I asked to speak to the manager. I was told he had already left for the day but the "super" was there. The "super" was a younger woman who seemed less than concerned about my experience. I got no resolution, spent $50 including tip and left a very unsatisfied customer. I understand that they probably have people that are not customers trying to use their restrooms but when someone tells you that they are indeed a customer, it would be best to give them the benefit of the doubt. They are offending true customers with their practices which is obviously poor customer service. After, I left a message on the Johnny Rockets customer service line and sent a message as well. That was several weeks ago and NO ONE has addressed my concern. I will be taking my money elsewhere and I would suggest you do the same. Unfortunate as I have enjoyed their food for many years.
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