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| - Ha! Anything but fast, easy, and stress-free. Tried to purchase a vehicle in Charlotte on Saturday-after waiting 3 hours in the "signing room" they discovered that they missed one letter in our address. This apparently held up the Business Office from producing our paperwork. This was discovered after our sales guy went back and the Business Office told him what was going on. You would think they would have been a little more proactive. After the sales guy fixed our address he entered in that we wanted to purchase a new tag as opposed to transferring it. Again, this was considered another error and all the paperwork had to be resigned- we thought this was it but no.
Monday we received a call that some of the paperwork completed on Saturday (for now the second time) was incorrect and they needed our signature again. We went back in last night around 8 pm to find out that we couldn't update our financial information as a "system was down" that could pull up info needed from our bank. Since we were already there we decided to go to the Business Office and resign the documents that were needed. When we got back there, the team had no idea what forms needed to be signed and couldn't locate our paperwork. This took about 30 minutes to locate and my husband had to repeat seven times which document they mentioned from his voicemail. After completing that, I sternly told the manager that I would come back only once more to get whatever documentation completed and that we would not be together as I had plans during the timeframe that my husband could go up and sign. He didn't want to accommodate but I made it clear that the car would be returned if he didn't. That was our second trip.
So here I sit on my third trip- which my husband called to confirm everything would be good when I got here as I am five months pregnant, have very low tolerance for stupidity and live over an hour away. He was told by Josh, the manager, that everything was squared away and that I could get my portion done without my husband. The Business Office first refused to print the documentation without my husband being present- that took an hour to "fix" after the Business Office Manager and Josh had words. Then something happened in the system which wouldn't print the documentation that I needed to sign (NC rates were coming over instead of SC rates -- as we live in SC). I'm pretty sure I have talked to every manager (Josh, Brian, and Rex) in this branch who just seems to place the blame on IT and the sales guy that I originally talked with (who wasn't there to defend himself today).
As of today, I have spent a total of 9 hours in your office. I ended up FINALLY being able to sign the documents I needed to (pretty sure they will be calling me again stating I missed something but I refuse to go back-- they can mail me whatever else needs to be completed). This was only because my husband really wanted to keep that vehicle. I promise that I will NEVER purchase another vehicle or recommend any of your stores. You hire incompetent people. Get with it CarMax.
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