Horrible customer service at this loblaws location for the century. Second time here and 2/2 times with terrible customers service. All they have said and including the manager Tyler S. "nothing I can do". The lady who works at the customer service desk has bad attitude too. This location is at bayview village? What a joke! Today they scanned wrong price for my groceries and they only compensate for one pack out of 3 packs of different flavor sausages I got. Different flavor means different label and different scan codes. According to the Canadian council of grocery distributors, code of practice; scanner price accuracy voluntary code policy 1.1a if product is $10 or less, the retailer will give product to customer free of charge.
They claim they can only give one pack for free, because they mislabeled only one type. The rest of the different sausages do not even have a label when this situation happened. (They have taken off the labels at the same time this has happened because when I was shopping for the products, there were labels. labels was wrong price compared to scanned at cashier. They claimed products isn't mislabeled, products just don't have a label.)
Anyway my point isn't about the money, it's about the code of practice and ethics. Retail employees are portraying strong, stubborn attitude plus repetitively stating there's nothing they can do with no explanation or reasoning. Instead of solving the problem, satisfying customers' upset feeling, they irritated even more. I don't mind paying, I just need an apology for the mistakes of how terrible this disorganized store is managed.