Quite a few years back, they hosted my website when it was hacked and were absolutely unhelpful in the wake of it. At that very time, their own website boasted they were "100% hacker-proof". When I talked to their customer service about that, they insisted that they still were 100% hacker-proof, and it had to have been me that shared my password with someone else (um, nope. never). Then they asked for a hefty sum to restore my databases and bulletin boards. That's when I went with another provider.