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| - This was an amazing spa experience. Mandarin Oriental hotels around the world are known for their superb service, the spa at the Mandarin Oriental in Las Vegas is no exception. I took a friend there for her birthday and booked the Time Ritual. It is a two hour spa service with a therapist who is well-versed for all the services offered in the spa, and you can pick whatever you want to do in that two hour period, anything from facial to hot stone massage.
we were greeted by the spa receptionist and escorted to sit down in the lounge. While we were filling out the questionnaire, we were served tea and spa slippers were delivered to us on a tray. I have never seen such unique spa facility - besides the typical showers, restrooms lockers, steam room, and sauna, it also has a jacuzzi that has lounge chairs in the water, heated stone chairs, adjustable daybeds, and the entertaining/fun "shower experience". My friend and I spent about 2 hours in the locker after the services.
My experience started with a foot ritual, while the therapist gently massage my feet, she asked me what I'd like to do for the next two hours. I decided on a 90 minute massage and a 30 minute mini-facial. She was a very observant and attentive therapist, as she tailored the massage to my needs and stayed very quiet when she noticed I was falling asleep (some therapist would just keep talking). It was a truly enjoyable experience.
One thing to note is that they go above and beyond to make sure you enjoy your experience. While I was in the jacuzzi, I saw two other patrons with apples in their hands. I told my friend I wish I could have some but I can't bite into a whole apple because I had TMJ. My friend disappeared for a few minutes after that. Next thing I know, one of the spa personnels brought a plate of sliced apple to me. Wow. Of course I love my friend from doing that, but I was impressed with the Spa's willingness to go out of their way to please their customers.
They had at least 2-3 spa personnels in the locker room at all times and they are paying attention to everything you need. When I came out of the shower with my bathing suit in hand, they quickly grabbed me a towel and a bag to store my swimsuit. They thought of EVERYTHING. That is what I call customer service!
When we are checking out, they surprised my friend with a birthday present (products). She was ecstatic. I appreciate that gesture.
I have been to many top notched spas around the world and this one is one of my favorites now.
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