If I were to rate this place solely on the deliciousness of the breakfast sandwich (on a croissant) and the hashbrowns, it would be a 5. We come every weekend for them.
And every weekend we wait 5-10 minutes for someone to bus one of the 5 dirty tables. We never get silverware, are always missing things from the table, and the spoons are usually dirty. In fact, I once received a soup spoon w/ my coffee w a thick glob of soup still on the bottom (yeah, disgusting).
We always end up with the curly haired lady who is eternally flustered. Today we counted 8 employees working and 15 customers. And she paced back and forth past the dirty tables, nothing in hand, completely tweaking out.
So the service and cleanliness (I was fooled before) get a 2.
The servers are nice though, which goes a long way. And the coffee's ok.