I have had the worst experience at the establishment. I had long layover at CLT back to SFO and my sister suggested we eat here. Jamar is the shining star at this restaurant he works hard with a smile and apologized spontaneously for the shortcomings of his coworker.
Never assume because people of the same ethnicity are standing beside one another that they are together. I never pull the race card but this was blatant and nowhere near covert. The personnel can use more training in customer interaction. If you make a mistake one should acknowledge it apologize and attempt to correct the problem.
The product is okay but the personnel needs work.