I've been going to this salon for years and I've always been very pleased with the experience and final results. Before your actual appointment takes place, they will treat you to a head massage which is completely optional. I find them super relaxing. They'll offer you coffee or tea and work wonders on your hair. If that isn't enough, they offer free makeup touch ups to complete the full experience. The Aveda products line is heavenly and the service is professional. Unfortunately, they have lost a handful of talented stylists over the years and I have noticed though that reception wise, it's changed quite a bit. Long gone are the days of efficient appointment taking. But that's ok because the rest of the salon experience usually makes up for it.