We ordered a cake and were charged hundreds of dollars (literally) for it- It was because we had specific sugar "jewels" on it that they were making for it. In the end the cake looked NOTHING like our master plan with them and this cake shop could not even apologize or own up to their terrible service and the fact that they charged us an incredibly high amount for a cake that did not resemble anything we had agreed on. Terrible. We, nor any of our guests and neighbours whom we've all told this to,will go here ever again. An apology can go a long way, but arrogance, greed and an unwillingness to admit your mistakes burns a heck of a lot of bridges.