I don't know what exact happened to the service here, but I've been going to Tea Snow for 3 years and my recent visit really upset me. My girlfriend ordered a special, the coconut cream with grass jelly. And they brought coconut water with grass jelly, when she confronted the girls working, the girls were very condescending and rude, telling my girl friend they need to order it a specific way, even though she specifically asked for the special and pointed at the picture, which looks like coconut cream and not coconut water. They correct the drink, but we have a suspicion that they may have just added the cocon cream to the drink, instead of making a new drink. We can tell the girls were new because the staff is usually polite. They whispered to each other and laughed after they gave my girlfriend the drink. We have a feeling they did something to the drink. Soon after my girlfriend got sick, she started getting a sore throat and vomited. This has never happened to us in the three years we've been coming to tea snow. I am very disappointed question if I should ever come back.